With the traditional business setting, customers would have to wait for regular office hours to do business with your company. Many major companies today, however, have 24-hour contact services available and it’s through hiring a call centre company. Here are the advantages of doing the same.
Sales – Whether it’s your agents calling customers or the other way around, you are now able to sell to anyone anywhere at any time. This way, your potential clients won’t have to wait for your stores to open, possibly looking for other alternative companies to purchase from.
Outbound – Not everyone have the same working hours. Some people are only available after shift, so they won’t likely call you when they are at work. If you have outbound after hours services, they can request a call back anytime and not be worried about missing calls.
Technical – Inconvenience and frustration occurs when the PC suddenly breaks down or your mobile goes wonky. It becomes worse when you’re travelling in the middle of nowhere or it’s two in the morning and there’s no immediate help available. After hours tech support can troubleshoot and if the damage is extensive, they can make an appointment for a tech visit so long as it’s manageable.
Customer Service – One of the quickest ways to lose a customer is not having options when they need to air their complaints. By keeping your phones active even during off hours, your clients know they have someone to talk to regarding their issues about your company, services or staff.
If you want your business to grow, your company will need to provide the best possible service any time of the day or night. Getting a call centre to speak on your behalf when your main office is closed can put you a step closer to that ideal. After all, having more customers and existing happy clients is worth investing in after hour’s services for.